Privacy Policy — vippoints.net

1. Introduction and Scope

vippoints.net ("the Platform," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who registers and plays on our platform. This Privacy Policy describes how vippoints.net collects, uses, stores, shares, and protects personal information in connection with the online casino services available at vippointsnet.org.

This Privacy Policy applies to all users of the vippoints.net platform, including registered players, visitors who browse the website without registering, and individuals who contact our support team. It covers all personal data processed by vippoints.net in connection with the provision of our services to Filipino players.

This Privacy Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the relevant issuances of the National Privacy Commission (NPC) of the Philippines. It should be read together with our Terms & Conditions and Responsible Gaming Policy.

2. Data Controller Information

vippoints.net acts as the data controller for personal data collected through the Platform. As data controller, vippoints.net determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable Philippine privacy law.

We have appointed a Data Privacy Officer (DPO) who is responsible for overseeing our data protection practices and serving as the primary point of contact for data privacy inquiries, complaints, and requests from data subjects. Contact details for our DPO are provided in Section 14 of this Privacy Policy.

3. Personal Data We Collect

vippoints.net collects the following categories of personal data in connection with the provision of our online casino services:

3.1 Identity and Registration Data

• Full legal name as it appears on your government-issued identification
• Date of birth (used to verify the 21+ age requirement)
• Gender
• Nationality and country of residence
• Government-issued identification number (SSS, UMID, PhilHealth, driver's license, or passport number)
• Copies of identification documents submitted for KYC verification

3.2 Contact Data

• Email address
• Mobile phone number
• Residential address (including barangay, city/municipality, province, and postal code)

3.3 Account and Transaction Data

• vippoints.net username and account ID
• Account balance and transaction history
• Deposit and withdrawal records, including payment method details (GCash number, Maya account, bank account details)
• Bonus and promotion history
• Game play history, including games played, wagers placed, and outcomes

3.4 Technical and Usage Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser information
• Session duration, login timestamps, and activity logs
• Cookie identifiers and similar tracking data (see Section 9)

3.5 Communications Data

• Records of communications between you and the vippoints.net support team, including live chat transcripts and email correspondence
• Feedback, complaints, and dispute records
• Marketing preferences and communication opt-in/opt-out records

3.6 Responsible Gaming Data

• Self-imposed deposit limits, loss limits, and session time limits
• Self-exclusion requests and cooling-off period records
• Responsible gaming assessments where applicable

4. How We Collect Your Data

vippoints.net collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the Platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; fraud detection signals from security partners; payment verification data from GCash, Maya, and banking partners.
• Regulatory sources: Information received from PAGCOR or other regulatory authorities in connection with compliance obligations.

5. Purposes and Legal Basis for Processing

vippoints.net processes your personal data for the following purposes, each supported by a lawful basis under the Philippine Data Privacy Act:

6. Sharing and Disclosure of Personal Data

vippoints.net does not sell your personal data to third parties. We share personal data only in the following circumstances and only to the extent necessary for the stated purpose:

6.1 Service Providers and Data Processors

We engage trusted third-party service providers who process personal data on our behalf under written data processing agreements. These include KYC and identity verification providers, payment processors (GCash, Maya, and banking partners), fraud detection and cybersecurity providers, cloud hosting and infrastructure providers, and customer support platform providers. All such providers are contractually required to process data only on our instructions and to maintain appropriate security standards.

6.2 Regulatory and Law Enforcement Authorities

vippoints.net may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine government authorities where required by law, court order, or regulatory directive. We may also disclose data to law enforcement agencies where necessary to prevent, detect, or investigate fraud, money laundering, or other criminal activity.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of the assets of vippoints.net, personal data held by the Platform may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy. Affected players will be notified of any such transfer.

6.4 With Your Consent

We may share your personal data with third parties in other circumstances where you have given your explicit prior consent to such sharing.

7. Data Retention

vippoints.net retains personal data for as long as necessary to fulfill the purposes for which it was collected, subject to the following minimum retention periods required by Philippine law and PAGCOR regulations:

• Account and KYC records: Retained for a minimum of five (5) years from the date of account closure, as required by PAGCOR and anti-money laundering regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction, in compliance with the Anti-Money Laundering Act (AMLA) of the Philippines.
• Communications records: Retained for three (3) years from the date of the communication, or longer if relevant to an ongoing dispute or investigation.
• Marketing data: Retained until you withdraw consent or request deletion, whichever is earlier.
• Technical and usage logs: Retained for up to twelve (12) months, unless required for longer periods for security or fraud investigation purposes.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with our data disposal procedures.

8. Data Security

vippoints.net implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, encryption of sensitive data at rest, role-based access controls limiting staff access to personal data on a need-to-know basis, regular security audits and penetration testing, and multi-factor authentication for administrative access to our systems.

While we take all reasonable precautions to safeguard your data, no method of transmission over the internet or electronic storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, vippoints.net will notify the National Privacy Commission and affected players in accordance with the timeframes prescribed by the Philippine Data Privacy Act and NPC Circular No. 16-03.

9. Cookies and Tracking Technologies

vippoints.net uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyze usage patterns, and deliver relevant content. The following categories of cookies are used:

• Strictly necessary cookies: Essential for the Platform to function. These include session authentication cookies that keep you logged in to your vippoints.net account. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and responsible gaming limits you have set.
• Analytics cookies: Help us understand how players use the Platform so we can improve the experience. Data collected is aggregated and anonymized where possible.
• Security cookies: Used to detect and prevent fraudulent activity, including bot detection and session integrity verification.

You may manage non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the vippoints.net platform. For more information on managing cookies, refer to your browser's help documentation.

10. Your Rights Under Philippine Privacy Law

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by vippoints.net:

To exercise any of the above rights, please submit a written request to our Data Privacy Officer at the contact details provided in Section 14. We will respond to all verified requests within fifteen (15) business days, as required by the Data Privacy Act.

11. Protection of Minors

vippoints.net does not knowingly collect personal data from individuals under the age of 21. The 21-year minimum age requirement is a strict PAGCOR regulatory requirement, and we enforce it through mandatory age verification during the KYC process. If we become aware that personal data has been collected from a person under 21, we will immediately close the associated account, void any transactions, and delete the personal data in question.

If you are a parent or guardian and believe that a minor has registered on vippoints.net, please contact us immediately at [email protected] so that we can take prompt action.

12. Cross-Border Data Transfers

vippoints.net primarily processes personal data within the Philippines. Where it is necessary to transfer personal data to service providers or infrastructure located outside the Philippines — for example, cloud hosting or fraud detection services — we ensure that such transfers are subject to appropriate safeguards, including contractual data protection clauses that provide a level of protection equivalent to that required under Philippine law.

We will not transfer your personal data to jurisdictions that do not provide an adequate level of data protection without first obtaining your explicit consent or implementing appropriate contractual safeguards as required by the National Privacy Commission.

13. Changes to This Privacy Policy

vippoints.net reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When we make material changes, we will notify registered players via the email address associated with their account and post a prominent notice on the Platform. The revised Privacy Policy will display an updated effective date at the top of this page.

We encourage you to review this Privacy Policy periodically. Your continued use of the vippoints.net platform following the posting of an updated Privacy Policy constitutes your acceptance of the changes. The most current version of this Privacy Policy will always be available at vippointsnet.org/privacy-policy.

14. Contact and Data Privacy Officer

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by vippoints.net, please contact our Data Privacy Officer:

• Data Privacy Officer — vippoints.net
• Email: [email protected]
• Subject line: Data Privacy Request – [Your Full Name]
• Response time: Within 15 business days of receiving a verified request

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph.